A cat named Tux who received separated from their pet mother or father throughout a Lyft journey is now residence in Austin, Texas. The fateful separation occurred on Saturday, when the pair used the rideshare service collectively to hunt veterinary care at a pet hospital.
Cat disappears throughout rideshare to pet hospital
In accordance with KXAN, Palash Pandey is the pet mother or father of a black-and-white cat named Tux. Over the weekend, Pandey used Lyft to take the cat to Banfield Pet Hospital on Analysis Boulevard. Upon arrival on the location, Pandey exited the automotive. Then, he went round to the opposite facet to seize Tux’s provider. However the Lyft driver drove off earlier than Pandey may retrieve his fur child!
“I like, ran behind him, screaming like, ‘wait, wait, wait.’ I banged on his home windows hoping that he would discover me and simply cease. However as an alternative of that he similar to, peeled off, he drove away,” Pandey instructed KXAN. “I don’t know the way else you’d understand any person who you simply dropped off operating behind you and banging in your home windows and doorways. I don’t know if there’s a charitable clarification for that.”
Pandey used the Lyft app to attempt to contact the driving force. However he didn’t obtain a response and shortly hit the message restrict. Lyft’s dwell help was equally unhelpful.
Pandey determined to file a report with the Austin Police Division concerning the ordeal. He additionally shared the scenario on social media. Roughly three hours later, the Lyft driver contacted Pandey.
“He known as me again saying that he doesn’t know the place my cat is. He stated that he had riders proper out after my drop off, stated that he went to choose up individuals proper after he dropped me off,” Pandey recalled.
Pandey put up flyers on Sunday within the hopes of discovering his cat. “The group right here may be very good. I’m hoping that any person picked it up, and took her in. I’m simply hoping that I can discover that particular person and get her again residence,” he stated on the time.
Lyft responds to misplaced cat incident
A Lyft spokesperson refuted the claims that the corporate was unsympathetic to Pandey’s plight or unresponsive to the misplaced cat scenario.
“Along with speaking with Palesh, we’ve got been straight in contact with the driving force and different passengers that rode with him following the journey with Palesh,” a Lyft spokesperson stated in a press release to KXAN on Sunday afternoon.
“We notice we may have carried out higher in speaking common updates to Palesh and the group. All of us need the identical end result – for Tux to get residence safely – and can hold the group posted,” the assertion continued.
Lyft despatched out notifications about Tux and employed investigators to search out the cat. They situated the feline a couple of mile away from the drop-off level round 1:30 a.m. on Monday. Tux and Pandey reunited within the early morning hours on Monday. The cat reportedly drank water, ate meals, and received a clear invoice of well being from the vet.
Simply received again from the vet. Tux has clear invoice of well being. I’m fairly positive she thinks she was simply enjoying the sport stray in VR Thanks everybody for serving to.
You guys have restored my religion locally. pic.twitter.com/ehm1sTRxVV
— palash pandey (@palashp40616755) October 2, 2023
In a put up on X, the platform previously often called Twitter, Lyft CEO David Risher requested the general public to not “vilify the driving force.” Apparently, the driving force was topic to “unwarranted threats and is simply as distraught as all of us are.” In one other put up, Risher confirmed that the driving force was “deactivated for now.”
“We’re actively working with all concerned to totally perceive the scenario,” Lyft stated in a put up on X. “We should do higher in how we help our group. And, we are going to.”